ScaleX is offering a work-from-home job for the role of Customer Success Executive. This job is open to anyone who has completed their graduation in any subject, so fresh graduates can apply too. Since it is a remote job, you can work from home. As a Customer Success Executive, you will help customers, answer their questions, and make sure they are happy with the service. ScaleX gives you a friendly and flexible environment to help you learn new things and grow your career in customer service.
Job Overview – Customer Success Executive at ScaleX (Remote)
| ScaleX Jobs Details: | |
| Company | ScaleX work from home |
| Roles | Customer Success Executive |
| Qualification | Any Graduate |
| Location | Remote |
| Work Experience | Freshers |
Key Responsibilities of a Customer Success Executive at ScaleX
- Plan, coordinate, and execute end-to-end operational workflows, including scheduling, logistics, content creation, and participant communication.
- Design and develop visually appealing presentations and materials using Canva or similar tools.
- Use Google Sheets to manage schedules, track participation, monitor performance, and generate insights for operational improvements.
- Collaborate with cross-functional teams (marketing, sales, content) to ensure operations align with business objectives.
- Manage webinar platforms, including technical setups, live broadcasting, recording, and post-event analysis.
- Handle customer support inquiries across channels (email, chat, phone), ensuring timely resolution of issues.
- Monitor performance metrics and analyze data to optimize strategies and enhance efficiency.
- Stay updated with industry trends and best practices to ensure innovative and effective operations.
- Develop standardized processes, documentation, and guidelines for operational and customer support workflows.
- Provide training and technical support to team members to ensure seamless execution.
Skills and Qualifications Needed for ScaleX Work from Home Jobs
- Any graduate can apply.
- Good communication skills (written and verbal).
- Ability to work independently with little supervision.
- Basic knowledge of Google Sheets and other office tools.
- Creative and able to design presentations using tools like Canva.
- Strong organizational skills to manage tasks and schedules.
- Ability to collaborate with different teams effectively.
What does the ideal candidate look like?
- Experience: Proven experience in conducting or managing webinars, customer support operations, or other workflows, with a solid understanding of coordination processes.
- Design Skills: Proficiency in creating engaging presentations on Canva or similar design platforms.
- Communication: Excellent written and verbal communication skills to effectively manage operations, customer queries, and stakeholder engagement.
- Technical Expertise:Proficiency in webinar platforms like Zoom Webinars, GoToWebinar, WebEx, or similar tools.Understanding of webinar technology, including audio/video setups, live streaming, and troubleshooting.
- Customer Support Skills: Experience in handling customer queries via email, chat, or phone.
Ability to resolve issues effectively and maintain a high level of customer satisfaction. - Analytical Mindset: Proficiency in data analysis and reporting tools like Google Analytics, webinar platform analytics, and Google Sheets for organizing and tracking operational data.
Ability to assess performance metrics and provide actionable insights. - Organizational Skills: Detail-oriented and highly organized, capable of managing multiple tasks and deadlines. Proactive problem solver with a customer-centric approach to delivering exceptional experiences.
Apply Now for the Customer Success Executive Role at ScaleX (Remote)
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Career Growth Opportunities with ScaleX Remote Jobs
ScaleX gives great chances for employees to grow in their careers, especially in customer success and sales roles. Since it’s a remote company, you can work from anywhere and still get the support you need to improve your skills. ScaleX offers training programs, guidance from mentors, and opportunities to work on different projects. The company also lets you try out different roles, helping you explore your strengths. With a focus on innovation and customer satisfaction, ScaleX creates a workplace where you can grow and move forward in your career.
About ScaleX Company
We’re a performance marketing agency for coaches, creators, and trainers, helping our clients scale exponentially and profitably. We work with top trainers and coaches in the industry and manage ad spends of more than ₹20 crores/month. We are growing at 2X!
We are currently a team of fun-loving 150+ members consisting of performance marketers, graphic designers, video editors, copywriters, and other leadership positions from all over the country. We’re all working towards one goal – ‘Disrupting education by helping meaningful coaches reach more people’.
FAQs – Customer Success Executive at ScaleX (Remote)
What is the salary for a Customer Success Executive at ScaleX?
The salary for a Customer Success Executive at ScaleX typically ranges from ₹3 to ₹5 LPA for freshers.
Are freshers eligible for the Customer Success Executive role at ScaleX?
Yes, ScaleX welcomes applications from freshers for the Customer Success Executive position.
How can I apply for the Customer Success Executive job at ScaleX?
You can apply directly through the ScaleX careers page or via the job listing link provided.
DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
